Granite America Employee Knowledge Gap
Training Tip: We always use a mechanical anchor - sink harness or ez sink bracket
Training Tip: Picture of gap due to a bow in the wall. Should be caulked or trimmed. Too late to fix the drywall.
Training Tip: Picture of gap due to a bow in the wall. Should be caulked or trimmed
Training Tip: We use seam tools for seams. We don't grout the seam.. This is a flooring person with acceptable flooring grout lines. Not done by a countertop professional.
Training Tip: Center of cabinet vs center of window. Our measure techs really want to cetner in the middle of the cabinet. When we see the picture we talk about it.
Training Tip: The divider doesn't line up and where should the faucet hole go?
Training Tip: Full High Backsplash - Mitering long runs
Cannot do it by hand - Only Raptor can dot it
Complexities
Overcoming Objections
- Who are you comparing us to, and what's included in their quote? — Expose hidden costs and missing line items.
- Are their installers W-2 employees or subcontractors? — Our team is trained, accountable, and insured under our company.
- Do you want the cheapest price or the best value? — Reframe from cost to long-term quality and peace of mind.
- What happens if something goes wrong after install? — Budget shops disappear. We answer the phone and stand behind our work.
- How long are you planning to live in this home? — Spread the price difference over 15-20 years and it's pennies a day.
- Are they registered with the state? Do they carry business insurance? — If they're not licensed and insured, the homeowner could be liable.
- How long have they been in business? Will they be here in 20 years? — We've been here and we're not going anywhere.
